FAQ

Our entire selection is unique and we therefore only have one of each item in stock. We do however often have the exact same model or one similar, in the same, higher or in a lower price-range that you could choose from. Would an item be sold out, we always give you the opportunity to choose another product or a full refund.

Once the order is placed, you will receive a confirmation email with all order details and an order number directly to the email address provided during checkout. Order processing and fulfilment takes approximately 1-2 business days. You will then receive an email confirming shipping and tracking number. Shipping time depends on the shipping speed selected at checkout.

You may also choose to collect your order in our physical store in Sturegallerian. All Store PIckups must be collected within 72 hours, or you may be eligible for late fees.

Read more about payments here.

No. At Affordable Luxury, we adhere to applicable laws and regulations. As such, we're unable to offer our clients tax-free purchases.

See more about shipping here.

Standard shipping

• Sweden 1-2 Business days
• Scandinavia 1-2 Business days
• Rest of Europe 2-4 business days
• US and Canada 4-8 business days
• Rest of the World 4-8 business days

Express shipping (mainly DHL)

• Sweden - Overnight shipping (weekdays only).
• Scandinavia - Overnight shipping (weekdays only)
• Rest of Europe - 1 Business day
• Rest of the world - 1-3 Business days
  

Yes, in some countries. Read more under "Shipping" to see which shipping options you may choose from. If applicable, choose "Pick up in store" as shipping option at checkout.

If you have an account, you may sign in to your account and trace your parcel by clicking on 'my orders'.

We always strife to describe each and every product accordingly. Would you however not be happy with your item, you may return it to us within 14 days of receipt. The item must remain unworn and in its original packaging, inlcuding all enclosements, original tags and security sealing attached and intact.

Would you not be happy with your item, you may return it to us within 14 days of receipt. The item must remain unworn and in its original packaging, including all enclosements such as original tags and security sealing(s) attached and intact. A refund will be issued within 5-10 days after receipt. Please note that we take a return shipping fee based on the shipping fee. For more information, we kindly ask you to contact our customer support.

Unfortunately we do not offer returns or exchanges for orders outside of EU.

Unfortunately, no. Once the sealing is removed, we cannot accept a return. This policy is in place to ensure that the items, especially being pre-owned, are not used after purchase. The sealing helps us verify that the item remains in its sold condition, which is crucial for maintaining the integrity of our collection and the trust of our buyers and sellers.

No. You only need an account if you wish to trace your order progress and order history.

While Affordable Luxury specializes in pre-owned luxury items, a significant portion of our inventory is in pristine condition, or even brand new.

Our meticulous selection process ensures that even the pre-owned pieces meet high standards of quality and luxury. Whether you're seeking an item that's like-new or a pre-loved item with a history, our diverse collection caters to a range of preferences, all while maintaining the promise of luxury and exclusivity.

To stay abreast of our latest arrivals and restocks, we invite you to join our exclusive newsletter. This service ensures you receive timely updates directly in your inbox, keeping you in the loop about our ever-evolving collection.

Additionally, our social media platforms are regularly updated with new additions, offering you instant access to the latest treasures in our catalog.

We recognize the desire to secure a highly coveted piece. While we don't offer a traditional reservation system, our 'Wishlist' feature allows you to mark your favorite items for easy access and monitoring.

We encourage prompt purchases to ensure you acquire your desired item, as our unique and sought-after pieces tend to sell out swiftly.

We feature a wide range of luxury brands, including but not limited to Chanel, Louis Vuitton, Hermès, and Gucci. Our collection has been carefully chosen to offer a wide range of upscale options.

While many of our items, especially newer ones, include original packaging such as boxes, dust bags, and authenticity cards, it's important to note that due to the pre-owned and sometimes vintage nature of our collection, we cannot always guarantee the presence of these accessories for every item.

We ensure each product's description on our website clearly indicates the availability of such accessories, helping you make an informed decision about your purchase.

Yes, all prices for each item are fixed. The pricing is based on the condition of the item, current market demand, and the presence of any accessories. This thoughtful approach to pricing ensures fairness and consistency across our collection, reflecting the true value of each unique piece.

Preserving the elegance and value of your luxury items requires proper care and maintenance.

Every material needs a different approach to care. When cleaning leather items, use a smooth, damp cloth. In order to avoid variation in the color of your item, keep them out of direct sunlight, and avoid touching your item directly after applying hand sanitizer or hand lotion.

Jewelry can be kept shiny by gently wiping it with a soft cloth.

Handle silk and delicate fabrics with extreme caution, keeping them away from chemicals and water. Items can be kept safe from damage by being stored in dust bags or their original packaging. Maintaining your luxury items on a regular basis guarantees their longevity and timeless appeal in addition to keeping them in excellent condition.

If your luxury item has been damaged after purchase, we recommend contacting our customer service team for guidance.

While we don't offer direct restoration services, we can provide advice on how to best proceed with repairs or recommend professional restoration services specialized in luxury items.

Our goal is to help you ensure your item is restored to its former glory while maintaining its quality and value.

At Affordable Luxury, we're always looking to expand our collection with high-quality luxury items. If you're interested in selling your luxury bags, shoes, accessories, or jewelry, please reach out to us via our website's dedicated selling portal. You'll be advised to provide detailed information about your item, including brand, condition, and any proof of authenticity.

Our team will review your submission and get in touch with you to discuss the next steps, including valuation and potential
purchase.

We are keenly interested in a variety of high-end brands that are renowned for their excellence and status. High-end brands like Gucci, Prada, Hermès, Chanel, Louis Vuitton, and many more are among them.

For o complete list of brands that you can sell to us, please click here.

We invite you to submit your high-end brand item for assessment if you would like to sell it. We concentrate on brands that meet our high requirements for quality and luxury.

At Affordable Luxurys, we offer two main sales methods for your luxury items: consignment and direct purchase. With consignment, your item is listed and sold through our platform, and you receive payment once it sells. With direct purchase, we buy the item from you outright.

We operate without fixed margins, aiming to offer flexible and fair pricing to align with the current market value of your items.

We understand the importance of selling your luxury item, but we cannot guarantee a sale.

The likelihood of selling depends on various factors such as the item's brand, condition, desirability, and current market demand. We leverage our expertise and platform reach to give your item the best chance of finding a buyer, yet the final sale is influenced by the preferences and interests of our customers.

The timeline for receiving payment varies depending on the sales method. For direct sales, we aim to issue your payment within 10 business days after both parties have reached and signed an agreement.

In the case of consignment sales, a payment is issued after your item has been purchased and either picked up by the buyer or after the buyer's 14-day return period has passed, ensuring the sale is final. Thereafter, we aim to issue your payment within 10 business days.

This approach ensures a smooth and secure transaction for both sellers and buyers.

We operate on a unique model where we don't work with fixed commission percentages. Instead, each item undergoes an individual valuation process. As a seller, you will receive a fixed fee for your item, determined by this bespoke assessment. This approach allows us to provide fair and competitive offers, tailored to the specific value and attributes of each luxury item you wish to sell.

Yes, you may still sell your item to us, even if you lack accessories such as the original receipt, given that the item is 100% authentic.

All items undergo thorough checks by our company’s authenticators before being considered for sale. This process ensures the authenticity and quality of the items, maintaining our high standards for our collection.

Authenticity is paramount at Affordable Luxurys. We have a rigorous authentication process in place, conducted by our team of experts with extensive knowledge and experience in luxury goods.

Each item undergoes a detailed examination to verify its authenticity. This includes checking the quality, craftsmanship, materials, and specific brand identifiers like serial numbers and logos. We pride ourselves on our commitment to offering only authentic luxury items, giving our customers confidence in every purchase.

Our products are sourced from trusted suppliers and individuals, ensuring each item meets our strict standards of quality and authenticity.

No, we do not perform authenticity checks. Our authentication process is exclusive to items in our inventory, ensuring the integrity and quality of products we sell directly.